I Get Interviewed - The Customer Centric Show

This is a great show produced by Mel Telecican.  Her entire approach to creating impact in business is Customer Centricity. 

http://customercentriccoach.com/jason-malouin/

There is literally nothing more important to me and it's one of the most basic operational principles of my company Portrait Store (www.portraitstore.com.au).

I recommend a few particular spots throughout the interview:

7:20 - Getting people past the discomfort for optimal results

13:45 - The Customer Experience mapped out, building intention into the process

15:10 - Getting the best audience engagement using long time client, Oxfam as the example...  and humanising demographics

17:35 - My personal approach to portraiture. Empowerment, Positive Self Image, Strength, Connection, Meaningful, Intentional

18:33 - Balancing Intensity and Humanity within the images.  Using the "Push / Pull" balance to get it just right.

22:55 - My advice on improving business and consistency of customers - Niching Successfully

29:30 - The Portrait Store mission and the approach to achieve it.  Changing the standards of what people expect of a headshot by approaching it differently.

Enjoy!

http://customercentriccoach.com/jason-malouin/